PSD2

EU Payment Services Directive 2

We are making changes to our online services to align with new European banking regulations covered under PSD2. Payment Services Directive 2 (PSD2) – which comes into force on September 14th 2019 – will bring additional safety and security to your online banking.

 

These changes are being introduced to protect consumers from increased instances of online fraud. This additional security is known as Strong Customer Authentication (SCA) and will be introduced in both our browser-based services (i.e. CU Online +) and our Mobile App (CU Anywhere).

 

CU Anywhere Mobile App

There will be a new version of CU Anywhere to cater for these changes and you may be prompted to update your app.

 

Mobile Phone Number

 

It is imperative that the mobile phone number that we have registered to your account is correct. To view the number registered to you, log in to Online Banking and click the Account option. If any details are incorrect, please contact us immediately to change your details.

 

Strong Customer Authentication

The following actions will require SCA from 14 September 2019.

 

  • Logging in to your Online Banking
  • Setting up new payees
  • Viewing transactions older than 90 days
  • Viewing e-statements
  • Viewing documents older than 90 days

 

How will my experience change?

As part of these improved security measures you will logon as normal but you may be required to provide additional authentication via your phone.

 

Security Advice

When we communicate with you we will never ask you for your card number or PIN, and we will never advise you to transfer money out of your account. Should you encounter and of the above requests you should report it to us immediately.

 

Further Information

This information – and any further updates – can be viewed by logging into your online banking here.

 

You’ll find a step-by-step guide to the new features of PSD for CU Online + here.

You’ll find a copy of our Framework Contract here.