Complaints

At Member First we pride ourselves on the delivery of a friendly and quality service to all our members underpinned by the 3 Ps:

  1. Personal Touch
  2. Positive Experience
  3. Professional Service

Feedback from our members is important to us as it allows us respond to your needs and improve the products and services we offer to you. However we do recognise that on occasion, things can go wrong and you may as a result encounter difficulty with some aspect of our service or products. If and when this happens, we would like you to tell us about your experience.

You can contact us directly by phone on 01 8513400 or write to us directly. It is our aim to resolve and respond to your complaint as quickly as possible. In this respect your complaint will be fully investigated by us and if it is not resolved to your satisfaction within 5 business days, a written response will be provided to you. If your complaint requires further investigation, we will provide you with an update, the details of the person who is responsible for resolving your complaint and the anticipated timeframe for resolution.

In the event that you unhappy with the outcome of our investigation and the final response as provided to you, you may refer your complaint to the Financial Services Ombudsman:

Financial Service Ombudsman’s Bureau

3rd Floor Lincoln House

Lincoln Place

Dublin 2

Tel: 1890 882090