Fraud Alert: Fake Password Reset Scams Target Credit Union Members

Recently, a credit union member reported a fake password reset text message scam to CUMA (Credit Union Managers’ Association). The member received a text message that looked like it came from the credit union.

The message warned about failed login attempts on their account and instructed them to reset their password immediately by calling a mobile number mentioned in the text.

The problem? That credit union never sent the message. Scammers did.

We want to alert all our members because these criminals don’t stop at one victim. They send thousands of these texts, hoping someone will panic and call.

Here’s How These Scammers Operate

These fake password reset text messages look convincing. They use official-sounding language and create a sense of urgency. The goal is simple: make you worried enough to act without thinking.

If you call the number in the text, you’ll reach someone pretending to be from your credit union. They’ll ask for your personal details, your account number, maybe even your PIN. They sound professional and helpful, but they’re stealing your information in real time.

What We’ll Never Ask You to Do

Let’s be crystal clear about this: Member First Credit Union will never send you a text message asking you to reset your password. We won’t give you random mobile numbers to call.

If you need to reset your password, you’ll do it by logging into our official website or mobile app directly, not through a link someone texted you or over a call. If we need to contact you about your account, we’ll use the contact methods you’ve set up with us, and we’ll never pressure you to act immediately via text.

What to Do If You Get a Fake Password Reset Text

Don’t click anything. Don’t call any numbers. Don’t reply.

Delete the message and contact us directly using the phone number mentioned on our official website. We’ll tell you immediately if the message was legitimate or a scam.

If you’ve already clicked a link or called a number from a suspicious text, contact us right now. We’ll help you secure your account and minimise any potential damage. The faster you reach out, the better we can protect you.

Why We’re Telling You This

When one credit union member reports a scam, it usually means hundreds or thousands of others have received similar messages.

Our staff is ready to help if you have questions about any message you receive. All our staff are briefed about this scam and in case you want to know more, feel free to give us a call or speak with us at the counter when you visit.

Your security matters to us. When you stay informed and cautious, we all stay safer together.