Accessibility Statement
Our Commitment to Accessibility
Member First Credit Union is committed to making our website accessible and inclusive for all users in accordance with European Union (Accessibility Requirements of Products and Services) Regulations 2023. We want everyone to be able to access our information, products, and services, regardless of their ability, technology, or circumstances.
This accessibility statement applies to https://www.mfcu.ie/
It outlines our current accessibility status, ongoing improvement work, and how you can contact us for support.
Accessibility Standards
We aim to make our website accessible in line with the https://www.w3.org/TR/WCAG22/, which are recognised internationally as the standard for website accessibility. We also work to meet applicable Irish and European accessibility requirements.
Accessibility Status
Our website is currently partially compliant with WCAG 2.2 Level AA standards.
Member First Credit Union carried out an independent accessibility review of our website. The review identified several areas where we need to improve the accessibility and usability of our online services. While many parts of the website are accessible, some users may still experience difficulties when accessing certain content or features.
Known Accessibility Issues
We recognise that some areas of our website do not yet meet the required accessibility standards. We are actively working to address these issues and improve the experience for all users.
Areas currently being reviewed and improved include:
- Keyboard navigation and access to interactive content
- Text resizing and content reflow on different screen sizes
- Form labels, instructions and error messages
- Alternative text for images and graphical content
- Heading structures and page navigation
- Colour contrast on certain pages
- Mobile usability and touch target sizing
Improving accessibility is an ongoing process. We continue to review our website, prioritise improvements, and monitor progress to ensure barriers are removed wherever possible.
Alternative Formats and Support
If you require information from this website or any of our services in an alternative format, please contact us. We will make reasonable efforts to provide information in a format that meets your needs and to support you in accessing our services.
Ongoing Improvements
Accessibility is an important part of our digital strategy. We regularly review our website, test key user journeys, and make improvements based on recognised accessibility standards and user feedback.
As we update our website and digital services, we will continue to improve accessibility and usability for all members and visitors.
Feedback and Contact Information
We welcome feedback on the accessibility of this website.
If you experience any difficulty accessing information on our website, have accessibility-related comments, or find any issues not listed on this page, please contact us:
Email: compliance@mfcu.ie
When contacting us, please include:
- The page or section you were using
- A description of the issue
- The device, browser, or assistive technology you were using (if applicable)
We will review your feedback and do our best to provide the information you need and improve our services where possible.
Statement Information
- Statement created: August 2026
- Last reviewed: August 2026
- This statement will be reviewed and updated regularly as accessibility improvements are made