Every year MFCU undertakes a full review of all our branches in order to ensure that the needs of the members are being met. In recent years we have seen a trend where many of our members have opted to use digital channels over the face-to-face services offered in branch. This issue pre-dated the effect of Covid-19. However, the events of the last couple of years have accelerated this change in member behaviour.
Given the decreasing number of members who use the Ayrfield branch, the cost of staffing and maintaining the branch has become unjustifiable. From our review it is clear that it is no longer in the best interest of the majority of Member First Credit Union members to keep this branch open. We have a duty to all members to ensure the future viability of MFCU. To do that we must deploy our resources so we can invest in the infrastructure and services they want and expect, otherwise we become irrelevant. As a result, our Ayrfield branch will permanently close on 1st October 2022.
There are a number of alternative ways you can interact with your Credit Union;
• As a member of MFCU you can use any branch at any time, you’ll find full branch network details on our website here.
• You can manage your account online anytime with our MFCU Mobile App or on your computer with our CU Online + platform – full details here.
• Full details and tutorials showing you how to make use of our online services are available here.
We would like to thank you, our members, for your continued loyalty and support. As a membership based organisation we recognise and value this support and we look forward to continuing to serve you in the future.